Schild Technologies (“we”, “us”, or “our”) is committed to protecting the privacy and security of the data entrusted to us. This privacy policy describes how we collect, use, store, and protect information when you use our software-as-a-service (SaaS) platform (“Platform”) designed for security organizations.
1. Information We Collect
We collect and process the following types of information:
a. Account and Organization Data
- Name, email address, phone number of account administrators and users
- Organization name and contact details
- Billing and payment information
b. Operational and Employment Data
- Employee information including assignments, documents, shift data, logs
- Client and site details, including locations, instructions, and scheduling
- Uploaded documents, contracts, reports, and communications
c. Technical Data
- IP addresses, device information, browser type
- Log data and usage analytics (for security and performance)
2. How We Use Information
- Provide and maintain the Platform
- Ensure compliance and operational accountability
- Improve system reliability and user experience
- Process payments and maintain billing records
- Fulfill legal and regulatory obligations
3. Data Sharing and Disclosure
We do not share your data. We may share data only under these conditions:
- With service providers (e.g., hosting, payment processors) under strict data processing agreements
- As required by law or to respond to legal requests
- To prevent fraud or enforce our agreements
- Root account lockout (to you)
4. Data Security
We have implemented the following to protect information:
- Encryption of data in transit and at rest
- Multi-layer access controls and audit logging
- Regular security reviews and patching
5. Data Retention
We retain data for as long as your organization has an active account, or as necessary to comply with legal obligations, resolve disputes, or enforce our agreements. Upon termination, data may be deleted.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access or update your information
- Request deletion of your data
- Object to certain processing activities
- Request data portability
To exercise these rights, contact us here.
8. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this privacy policy periodically. Changes will be posted to this page with an updated revision date. Substantial changes will be communicated to organizations.