Terms of Service

Last updated: 10/02/25

These Terms of Service ("Terms") govern your access to and use of Schild Technologies's Schild ("we," "our," or "us") software-as-a-service platform and related services (collectively, the "Platform"). By registering, accessing, or using the Platform, you agree to be bound by these Terms.

If you are a root administrator on the Platform, you represent and warrant that you have the authority to accept these Terms on your organization's behalf and to bind your organization to these Terms.

1. Access to the Platform

We grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform in accordance with these Terms and your selected subscription plan.

2. Account Registration

You must register for an account to use the Platform. You are responsible for:

Maintaining the confidentiality of your account credentials
All activity that occurs under your account
Providing accurate and complete information during registration
Updating your account information as necessary to keep it current and accurate

You must notify us immediately of any unauthorized use of your account or any other security breach.

3. Use Restrictions

You may not:

Use the Platform for unlawful purposes or in violation of any applicable laws or regulations
Attempt to reverse engineer, decompile, disassemble, or extract source code from the Platform
Interfere with or disrupt the integrity or performance of the Platform or its underlying infrastructure
Circumvent usage limits, access controls, or security features
Upload or distribute malicious code, viruses, or any harmful software
Access or use another user's account without permission
Remove, obscure, or alter any proprietary notices on the Platform

We reserve the right to suspend or terminate your access immediately for violations of these restrictions.

4. Customer Responsibilities

You are responsible for:

Ensuring your users comply with these Terms
The accuracy, legality, and reliability of all data you input or upload to the Platform
Securing all necessary rights, permissions, and consents for any personal or third-party data you process through the Platform
Maintaining appropriate backup copies of your data
Your own compliance with applicable laws, including employment, privacy, and data protection laws

5. Data Ownership and Privacy

You retain all rights, title, and interest in and to the data you input into the Platform ("Customer Data"). We may access and process Customer Data only:

As required to provide and maintain the Platform
To troubleshoot issues or improve performance
To develop and improve the Platform
As described in our Privacy Policy
As required by law or legal process

We will not sell your Customer Data to third parties. For complete information about how we collect, use, and protect your data, please review our Privacy Policy.

6. Subscription, Billing & Payment

Access to the Platform requires payment of subscription fees according to your selected plan. By subscribing, you agree to the following:

Free Trial

New customers are eligible for a 30-day free trial on their first subscription. The free trial is available only to first-time organizations who have not previously subscribed to the Platform.

Billing

Subscription fees are billed in advance on a recurring basis according to your selected plan. You authorize us to charge your payment method each billing cycle.

Payment

All fees are due and payable in advance. You must provide current, complete, and accurate payment information. If payment fails and you do not provide updated information, your access to the Platform will cease after at least 13 days and no later than 28 days following the failed payment. Thereafter, we may pursue collection of unpaid balances.

Refunds

Subscription fees are generally non-refundable except as required by law or in cases where we determine, at our sole discretion, that sufficient justification exists for a refund.

Plan Changes

You may change your subscription plan at any time. Plan changes will take effect at the start of your next billing cycle.

7. Term and Termination

These Terms remain in effect until terminated by either party.

Cancellation by You

You may cancel your subscription at any time by contacting us or through the admin dashboard. To cancel immediately, contact us here. To cancel at the end of your current billing cycle, use the "Subscriptions" section of the admin dashboard. If you cancel with immediate effect, your access will cease immediately. If you choose to cancel at the end of your current billing period, you will retain access until that period ends.

Termination by Us

We may suspend or terminate your access to the Platform immediately if you violate these Terms, fail to pay fees, or engage in conduct that we determine, at our sole discretion, is harmful to us, other customers, or third parties.

Effect of Termination

Upon termination:

Your access to the Platform will immediately cease
Your Customer Data stored in our cloud infrastructure will be automatically removed no earlier than two weeks and no later than two months following termination
We may retain certain data as required for legal, regulatory, or legitimate business purposes as described in our Privacy Policy
You remain responsible for any outstanding fees or charges incurred prior to termination

We recommend that you export any data you wish to retain before cancelling your subscription.

8. Service Availability and Support

We strive to provide reliable and consistent service. However, the Platform's availability may be affected by factors beyond our control.

Uptime Commitment

We aim to maintain 99% uptime for the Platform, calculated on a monthly basis. This excludes scheduled maintenance windows and circumstances beyond our reasonable control.

Maintenance

We may perform planned maintenance that temporarily affects Platform access. We will make reasonable efforts to schedule maintenance during off-peak hours and provide advance notice when possible. Emergency maintenance may be performed without notice when necessary to protect the security or integrity of the Platform.

Support

Technical support is provided through our support ticketing system. We will make reasonable efforts to respond to support requests in a timely manner.

9. Intellectual Property

We retain all right, title, and interest in and to the Platform, including:

All software, code, algorithms, and technology
All documentation, materials, and content provided as part of the Platform
All trademarks, service marks, logos, and branding
All improvements, enhancements, and derivative works

Nothing in these Terms grants you any right to use our trademarks, logos, or other brand elements without our prior written consent. You may not remove, alter, or obscure any copyright, trademark, or other proprietary rights notices on the Platform.

10. Confidentiality

Each party agrees to:

Protect the confidential information of the other party with the same degree of care it uses to protect its own confidential information, but in no case less than reasonable care
Use confidential information only for purposes related to these Terms and the provision or use of the Platform
Not disclose confidential information to third parties without prior written consent, except as required by law

This obligation survives termination of these Terms.

11. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE PLATFORM
WARRANTIES THAT THE PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE
WARRANTIES THAT DEFECTS WILL BE CORRECTED

WE DO NOT WARRANT THAT THE PLATFORM WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
OUR TOTAL LIABILITY UNDER THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM

13. Indemnification

You agree to indemnify, defend, and hold harmless Schild Technologies, its affiliates, officers, directors, employees, agents, and contractors from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

Your use of the Platform
Your Customer Data
Your violation of these Terms
Your violation of any applicable laws or regulations
Your violation of any third-party rights, including intellectual property, privacy, or other proprietary rights

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

14. Changes to Terms

We may update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the date at the top of these Terms.

For material changes that significantly affect your rights or obligations, we will provide notice through the Platform, by email, or other reasonable means at least 30 days before the changes take effect.

Your continued use of the Platform after the effective date of any changes constitutes your acceptance of revised Terms. If you do not agree to the changes, please cancel your subscription and cease use of the Platform.

15. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law rules.

Any disputes arising from or relating to these Terms or your use of the Platform shall be resolved exclusively in the state or federal courts located in California, and you consent to the personal jurisdiction of such courts.